Email Signature Instructions

This document provides basic instructions for setting up your email signature on your Utica email account.  This is primarily intended for use with the email website on a computer.  Instructions related to mobile apps or other email client software is at the bottom of this page.  Employees should use the email signature creator and avoid modifying the style or layout of the signature.

Google Email:

• Faculty & Staff:  Visit the email signature creator and follow the on screen instructions.   Note that the creator form doesn't have every possible option, like changing the address, or adding your professional certifications.  Follow the instructions to make the signature and put it into the Google settings, then you can make changes to the text there.
• Students: In your Utica email click on the Gear icon, then "See all settings".  Scroll down in the settings to find the Signature section.  Click the "+Create new" button.  Give this a name, like default.  Type your name and other information as you wish in the empty white area.  Below this, in Signature defaults be sure to select your new signature from the drop down lists.  At the bottom of the page be sure to click on Save Changes.

Mobile Apps:
Your signature set in the Utica email web interface will not apply to messages sent via a phone or tablet and you must setup your signature separately here.

• iOS: If you are using the Gmail app for your email (recommended) see the Android instructions below. If you use the Apple Mail app and you want to set your signature; Open the Settings App. Locate the Mail section. Within that section scroll down and find Signature. If you have multiple email accounts you may see an option to set signatures per account, which is recommended. At this point you can type your signature information or you can paste in the data from the email signature creator and it will retain images and links.  If you paste in the signature and it doesn't look quite right, shake your device and choose Undo from the popup that appears.  You can now close the settings.
• Android: In the Gmail App for Android click on the menu button at the top left and scroll down to settings. Chose your Utica account from the list. Scroll down to the Mobile Signature section. You'll have to type in your signature information here, images and links are not supported so you cannot use the email signature creator.

Other Email Clients
If you use Outlook, Windows Mail, Apple Mail on computer, Thunderbird, etc. you will need to look through the settings to find the signature options.  These may or may not support copying the data from the email signature creator, it is worth trying that first to see what it looks like.  Be aware that technical support for email software like this is limited and capabilities will vary. IITS recommends using the online interface for accessing your Utica email, https://mail.utica.edu.

Troubleshooting

• When composing an email your signature information is there but it doesn't include the Utica logo or colors:  Compose a new email, click the three dots at the bottom of the new message window, make sure "plain text mode" is unchecked. 
• I get an error that says my signature is too long:  Try making a new signature rather than modifying the old one.
• The address or other data in the signature creator is wrong or missing:  Get it close using the signature creator, copy and paste that into the Google settings and then modify the text as needed.