IITS Networking and Infrastructure
Utica University requires all computers and devices connected to the wired or wireless network to first complete a registration process. Choose an option from the following for more help.
Automatically register this device with a browser
*Please note: Using Ethernet is recommended and will provide the fastest and most reliable network connection in the residence halls.
Computer and Phone Wifi Access
- Open settings on your device and connect to UticaU_Wireless.
- Open a web browser and go to a new site, like www.cnn.com
- You will be redirected to a registration Page.
- Select the link shown to begin the network registration process.
- Enter your username and password.
- If you have a visitor, have them use the Guest registration option.
- Agree to the Acceptable Use Policy.
- Wait while your machine is registered.
- Review our Peer 2 Peer policy.
- Your device is now connected and you can access the Internet.
Other Devices Wifi Access
(For devices without a browser, such as a smart TV or game console)
- Obtain the MAC or Physical network address from your device. This can often be found in the settings or ‘about’.
- Register a computer, tablet, or phone as described above.
- Click on the “Manually Register a Game Console, TV, or other device box” below and Continue to Registration.
- Login with your Utica username (don’t include @utica.edu) and your password.
- Click the Add button.
- Enter the MAC address and description (optional) and click Submit.
- Your device should now be able to connect to UticaU_Wireless and get Internet access.
For Help
During business hours call the Help Desk at 315-792-3115, email helpdesk@utica.edu, make an appointment with us in the Navigate app, or make a support ticket.
To manually register you will need to know the MAC address of the device, follow this link for help with obtaining that information.
Note: Please note, currently, Utica University does not allow the use of device-to-device streaming (such as connecting through Apple Airplay or Google Chromecast), or wireless connection from a computer to a wireless printer. This restriction is purposeful to better protect your devices from threats and attacks.
Supported Devices
Below is a list of all devices allowed and known to work on the Utica University Network.
Computers running the following Operating Systems:
- Windows: Windows 10 & Windows 11
- Apple: macOS 11 "Big Sur" up to and including macOS Sonoma
- Linux: Any workstation or home version is allowed
- Chrome OS: Any current version is allowed
Game Consoles:
- Microsoft: Xbox ONE snd Xbox Series
- SONY: PS4, PS5
- Nintendo: Switch
Mobile Devices:
- Apple: iPhone, iPad devices with iOS 16+
- Android: Version 12+ is recommended
Other Devices:
- Most Blu-ray DVD players
- Most Smart TVs (must use UticaU_Wireless)
- Printers that connect directly to a computer by a USB port and have their wireless settings disabled
- Amazon Echo / Echo Dot / or similar. These currently work but may have limited functionality - for example, you cannot set up the Echo to control your Smart TV over the network, but it can access the internet to answer questions or stream music.
Prohibited Devices
These devices will not work with the Utica University network, and in some instances usage of a device from this list can have a negative impact on the university wireless network.
Computers running the following Operating Systems:
- Generally any Operating System not expressly listed above. Contact the Help Desk if you're unsure.
- Any version listed as a Server Operating System (Windows Server 2008, Windows Server 2012, etc)
- Any version of a home use Operating System that is being used in any way to operate as a Server, such as file sharing, DHCP, or any other server functionality.
Game Consoles:
- Microsoft: Xbox
- SONY: PS2
- Nintendo: Wii and DS (any version)
Other Devices:
- Wired or Wireless Routers - these interfere with the Utica University network, and will be disabled.
- Wireless Printers, or Printers with Wireless send to features. All printers must be connected directly to a computer by a USB cable.
- Network Printers, or any printer that attempts to be connected to an Ethernet port, such as an HP LaserJet Printer.
- Wireless steaming devices such as Chromecast, Apple TV
- Devices that require network connection from your phone to setup; this is often the case with "smart home" devices like WiFi outlets and WiFi light bulbs / light strips.
- Google Home-based devices such as the Google Home Mini, Google Nest Mini, and Google Nest Hub. Due to Google's setup steps for these devices, they are not compatible with our network. For those looking to use a voice assistant device, Amazon Echo and Echo Dot devices are currently known to work.
Recommended System Specifications
The Help Desk's recommended system specifications are the specs you should look at when deciding on a new computer.
At this time Utica University suggests avoiding the purchase of ChromeOS devices. These are essentially only a web browser and cannot run any special software. Windows computers will provide the highest level of software compatibility. Some academic programs require special software that will only operate on Windows based computers. We recommend you contact your academic advisor regarding this. Both Windows and Apple macOS recommendations are below.
PC Recommended System Hardware | |
Operating System | Windows 10 |
Processor Speed | 2.4 GHz dual-core equivalent or better |
RAM | 8 GB |
Drives | Enough hard drive space to store your programs and files, and an external drive for backup is recommended (or you can use Google Drive for backup in the cloud). |
Networking | Ethernet and/or Wireless (5 GHz card or "dual band") |
Cables | Cat6 Cable (Recommend 25 Feet) if using Ethernet where available |
Software | Latest Google Chrome browser and/or Mozilla Firefox browser |
Mac Recommended System Hardware | |
Operating System | Mac OS 11 "Big Sur" |
Processor Speed | Intel Core i5 Processor |
RAM | 8 GB |
Drives | Enough hard drive space to store your programs and files, and an external drive - with the appropriate adapter - for backup is recommended (or you can use Google Drive for backup in the cloud). |
Networking | All macs have wireless, you may wish to obtain an adapter to use ethernet. |
Cables | Cat6 Cable (Recommend 25 Feet) if using ethernet where available |
Software | Latest Google Chrome browser and/or Mozilla Firefox browser |
Minimum Requirements
Utica University's Help Desk reserves the right to refuse service and support for any computer below these specifications.
PC Minimum System Requirements | |
Operating System | Windows 8.1 |
Processor Speed | 1.6 GHz or equivalent |
RAM | 4 GB (8 GB preferred) |
Drives | No minimum |
Networking | 10/100 Ethernet Card or Wireless G |
Cables | No minimum |
Software | Latest Google Chrome browser and/or Mozilla Firefox browser |
Mac Minimum Requirements | |
Operating System | Mac OS 10.15 "Catalina" Until Apple discontinues support status. |
Processor Speed | Any Intel Chipset |
RAM | 4 GB (8 GB preferred) |
Drives | No minimum |
Networking | Ethernet adaptor and/or Wireless G |
Cables | No minimum |
Software | Latest Google Chrome browser and/or Mozilla Firefox browser |
How to Turn Off Wireless on Your Devices
Many devices today offer built in wireless services for home user convenience, but in many cases these interfere with the campus wireless network.
Please follow the instructions below to disable the wireless broadcasting on your device. This helps to ensure your wireless Internet access and that of those nearby. Also, please note Utica College does not support the connection of these devices to the campus network.
Device Type
HP
Most HP Printers
Use the menu to navigate to Setup, then Network, then Wireless Radio (on some models, this is towards the bottom of the scrollable menu). Turn the Wireless Radio OFF.
- From the Home screen on the product control panel, touch the Wireless button.
- Open the following menus:
- Wireless Menu
- Wireless Direct
- On/Off
- Touch the Off menu item. The product saves the setting and then returns the control panel to the Wireless Direct menu.
HP Photosmart d110
Some models may allow you to press the blue "wireless" button on the bottom front of the printer to turn the light out and service off. You may need to hold the button for 5 seconds to turn the light out.
If this is not successful, use the menu to navigate to Settings > Wireless > Wireless settings > Disable Wireless > OK
HP Photosmart c4780
- From the front panel, choose "Scan".
- Scroll up or down to find Networking.
- Select this, then turn off Wireless.
Canon
Canon MG3600 Serie
Follow the procedure below to disable the wireless LAN.
- Make sure machine is turned on.
- Press and hold Wi-Fi button and release it when ON lamp flashes.
- Press Black button twice and press Wi-Fi button.
- When the ON lamp changed from flashing to lit and the Wi-Fi lamp goes off, the wireless LAN is disabled.
Utica University Cable Television for on Campus Residential Students
Main Campus Residence Halls: Alumni, Bell, Boehlert, North, South, Tower
The Utica University’s digital cable system is being upgraded in Summer 2022. When work is complete, we'll update this page with new information. If you plan to use your TV for apps such as Netflix or Hulu, you simply need to register the TV for Internet access when you get to campus.
Telephone Keys and Features
Missed Call Indication: Indicates the number of missed calls, to clear, delete calls in missed call log.
Message Lamp/Ringing Indicator: On- Indicates new message in your voice mail box, flashing indicates a ringing call.
Display: Shows call information, details on system features and call appearance keys.
Call Appearance Keys: Allow you to handle multiple calls. Used to Make or Receive calls.
Feature Keys: Features and menus accessed by pressing these keys.
Soft Key Labels: Appear on the display to indicate features that can be activated by pressing the keys.
Soft Keys: Appear below the Soft Key labels on display and access features displayed on the label above them. These features change based on the current state of the phone. Ex: Active or idle calls.
- Answer: Answers a ringing call on hands free or answers a page call, turning it into a normal call.
- Callback: Set an automatic callback on the user set that you have called. When you next end a call, the telephone system will call you and when you answer, automatically make a call to the user.
- Complete: Completes the Transfer of a held call.
- Cancel: Cancels the completion of a Transfer and returns you to caller.
- Conference: Puts your current call on hold and presents dial tone to add another party to a conference
- Dir: Accesses the directories (personal and shared) allowing to dial from them.
- Drop: Ends the current call.
- Feature: If programmed, displays a list of available features, you can scroll through list and select applicable feature.
- Hold: Places a call on hold.
- Ignore: Quiets the ringer for current ringing calls. Calls will continue to flash until answered or goes to voice mail.
- Pickup: Answers a held call or answers the call of another user if programmed in a group.
- Redial: Displays a list of outgoing numbers from you call log allowing you to dial from that list.
- Transfer: Puts your current call on hold and presents dial tone so you can transfer the call to another extension.
- To VM: Sends a ringing call to voice mail.
Navigation Keys: Scrolls through Call Appearance, Feature Keys, menus, call logs, and speed dial lists.
OK Key: Confirms menu choices.
Phone: Used to exit any menu, or return display to main screen.
Message Key: Access your mailbox.
Contacts: Used to display personal and shared directories.
Home: Used to access a menu for phone settings and information.
History: Displays a record of most recent answered, missed, and outgoing calls. The key is illuminated when you have new missed calls.
Headset: Switches calls from handset to headset. Key is lit when headset is active.
Speaker: Used to make or answer any call without lifting the handset. Key is lit when active.
Volume Keys: Controls Ringer, Speaker, and Incoming voice levels over handset and headset
Mute Key: Turns the microphone off and on when you are on a call. Lamp is lit when in use and caller cannot hear you.
Call Processing
To Answer Incoming Call: Phone rings- Indicator flashes slow. Lift handset or press Speaker or Headset.
To Answer Second Call: Press Call Appearance Key of new call (first call automatically holds).
To Place a Call: Lift Handset, press Speaker or press Headset.
External: Press 9 then the number.
Speaker: Press to make or answer any call without lifting handset.
To resume privacy: Lift Handset or press Headset.
To end speakerphone call: Press Speaker key.
Mute: Turns off your microphone (Speaker, Handset and Headset) to allow you to speak privately.
To use: Press Mute key. When Mute key is lit, you can speak privately.
To resume conversation: Press Mute key again.
Hold: Press Hold softkey. Indicator lamp will flash rapidly.
To return to call: Highlight Appearance Key with the fast flashing lamp or press the Up key followed by OK.
Additional Features
Transfer: Allows you to connect your call to someone else. Press Transfer softkey then enter the extension number.
Announced: Wait for party to answer and speak privately. To complete the transfer, press the Complete softkey.
Enter # sign and the Extension number
Press Complete softkey
Enter second number (wait for answer)
Press Conference softkey (all parties are connected)
- To add additional parties, repeat the steps above.
- To drop yourself, hang up.
- To drop a party member press: Details, scroll to the party member's name then press the Drop softkey.
Call Forwarding: Programs your phone to ring at another Extension or External number.
Panic: Dials Campus Security from any telephone. Just press the Panic key.
Redial: displays the last 10 numbers dialed.
Use Up/Down arrow keys to display additional numbers
Press Details softkey
Use Up/Down arrow keys to scroll through details about call
Press Call softkey
First Time Mailbox Setup
To Create Your Password (REQUIRED):
- Press Message Key on your phone or dial *17
- Enter mailbox number (your extension) and press #
- Your password is initially "blank". When prompted for password simply press #
- Enter a new 6 digit voicemail password of your choosing and press #
- Note that this cannot be sequential or repeating numbers such as 111111 or 123456.
- Enter the new password again and press #
Stay on the Line, you'll be prompted to record your name:
- Speak your name
- Press 1
- Press #
- Press 1
To Record and Activate your Greetings:
- Press 3 to access greeting menu
- Press 1
- Enter Greeting Number (1-5, 9)
- 1 = All Calls (recommended)
- 2 = Internal (optional)
- 3 = External (optional)
- 4 = Busy (optional)
- 5 = No Reply (optional)
- 9 = Temporary (recommended for when you'll be away)
- Begin speaking after tone
- Press 1 to end recording
- Press 23 to listen
- If you don't like the greeting press *3 to delete
- Press 1 to rerecord
- Press # to approve your greeting
Access Your Mailbox
Log In To Mailbox:
- Press Message key
- Press #
- Enter your voicemail password
- Press #
- Dial your full phone number
- Press *7 when you hear your voicemail greeting
- Enter you mailbox number (extension) and press #
- Enter your voicemail password
- Press #
General Information
Mailbox Number: Your Extension is your mailbox number
Password: No password is initially provided. You will be forced to create one the first time you log in. Your new password must be between 6 and 12 numbers and it must be secure. (You cannot use 1234, your extension or repeated numbers like 1111).
Recorded Name: Your name is played as a confirmation when you log in to your mailbox. It is also used for other system announcements including the company directory search feature. You'll be prompted to set this the first time you access the mailbox.
Greetings: By default callers who reach your mailbox hear the system greeting: "Your call is being answered by IP Office (Name) is not available. To leave a message, wait for the tone". You can replace this greeting with one that you record. You can record a library of up to 9 different personal greetings. If you do not record a greeting for a certain type, it will not be used.
Greeting Types
All Call: Plays to all callers and overrides other greeting types except temporary. This is generally what people use for everyday use.
Internal: Plays to callers from inside your organization (optional).
External: Plays to callers outside your organization (optional).
Busy: Plays when all extensions are busy (optional).
No Reply: Plays when you do not answer (optional).
Default: System greeting.
Temporary: This will play when you set it to override the others. It is useful to set for when you'll be on vacation or otherwise not planning on answering your phone. When activating the temporary greeting you'll be prompted for a number of days you wish to use it, after which the system will turn it off automatically.
Navigating the System:
Log In: You must log in to retrieve and send messages, change password, record name and greetings.
Help: To receive help at any time, press *H or *4.
Commands: Commands are activated by pressing Numbers and Signs on the dial pad.
Prompts: A synthesized voice summarizes your Mailbox, gives available commands and options.
Contact Us
Integrated Information Technology Services (IITS)
Integrated Information Technology Services (IITS)
Scott Getz
Scott Getz
I would like to see logins and resources for:
For a general list of frequently used logins, you can also visit our logins page.